SalesLogix2000
for Support is the complete solution for tracking, managing,
and resolving customer support issues.
CEDALION can customize SalesLogix for Support to meet your
business needs
Whether you’re a software company that meticulously tracks feature
requests, or an appliance manufacturer concerned with efficiently
managing RMAs, you can customize SalesLogix to meet your company’s
unique requirements.
Build Lasting Relationships
To deliver beyond your customers’ expectations and exceed your support
department’s performance goals, service professionals must have the
most current and complete customer data at their fingertips.
Data that helps them effectively resolve service issues — and
cross-sell or upsell your products. After all, customers interact with
your support team more frequently than with anyone else in your company.
Help customers help themselves
Reduce costs by empowering customers to find the solutions they need
online — at their convenience.
Streamline support center activities
With advanced problem tracking and resolution tools in SalesLogix, you
can manage call and defect tracking, service contract renewals, and
return material authorizations (RMAs).
Keep critical knowledge at your fingertips
The powerful SpeedSearch™ knowledge base “remembers” call tickets,
defects, and standard problems and resolutions, and provides access to
external files such as manuals, FAQs, and white papers. There’s also a
full-text search engine to help support professionals find what they
need — now.
Share information with your front office
The Support module is a fully-integrated component of the SalesLogix2000
customer relationship management suite. All modules share a single
customer database, giving your entire organization a consistent customer
“view” to deliver a consistent customer experience — so you can
capitalize on new opportunities to sell.
SalesLogix2000 for
Support Brochure
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